Refund policy

Returns & Exchanges

All CSM Kits are custom-made and prepared specifically for each order. Because of the custom nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, ordering the wrong item, or any other reason unrelated to product defects or order errors.

Please review your order carefully before completing your purchase.

If you have any questions before or after placing your order, you can contact us at erica.csmcanvasmfg@gmail.com.

Damages, Defective Items & Order Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and its packaging so we can evaluate your claim.

If your claim is approved, we will provide a replacement or another appropriate resolution.

Claims submitted after 7 days of delivery or without sufficient documentation may not be eligible for replacement.